I'm kinda stuck. Our "preferred carrier" is United. I was appalled at how rude the employees that I ran into were. Needless to say, it only took a couple of flights before I started taking Northwest whenever I could. From a friendliness and comfort perspective, I actually prefer Frontier. The only problems with that is you have to go through Denver for most, if not all, flights and the fact that they are in bankruptcy right now. Comfy seats and in-flight DirecTV for a small fee. Reach status with them and you get free booze and DirecTV.